We strive for 100% Biscuit Happiness so if something isn’t right with your order, we will be on hand to put this right! Simply pop us an email to [email protected] 

In the unlikely event that something goes wrong, here’s what we’ll do to make it right.

 

Damaged items

All of our parcels are carefully packed and we go through great lengths to ensure they arrive in perfect condition.

On the rare occasion that the postie has not been kind to our parcels and there is damage to your order we will replace the item without question. 

 

Cancelled items

If you have changed your mind and no longer want your Ciasteczko order just get in touch with us who can arrange this for you provided your order has not already been packed or shipped. If your order has been packed or shipped, we unfortunately cannot offer a cancellation.

Returns

As our items are perishable, we unfortunately cannot offer returns if the order is unwanted.